SecuGen India provides support from Monday to Friday, 9:30 AM to 6:30 PM. You can contact them at +91 22 28478472 or email rdsupport@secugenindia.com .
Open the registration software or the specific portal where you intend to use the scanner.
Hamster Pro 10, 20, or other compatible models. Windows PC/Laptop: With active internet connectivity.
| Issue | Possible Solution | |-------|-------------------| | Device not found | Reinstall driver, try different USB port, restart the application | | Registration fails in software | Ensure no other app is using the scanner; close conflicting software | | Poor fingerprint capture | Clean the sensor surface; register the device again with updated settings | | Driver signature error (Windows) | Disable driver signature enforcement temporarily or install certified driver |
Before starting the registration process, ensure you have the following components ready:
Your network is blocking communication with the SecuGen management servers.
SecuGen biometrics are widely recognized for their durability and precision. However, to utilize these fingerprint scanners for official applications—such as Aadhaar authentication in India or secure enterprise logins—you must first complete the SecuGen device registration process. This ensures your scanner is recognized as a Registered Device (RD) and meets the necessary security protocols.
For software developers, SecuGen provides robust SDKs to integrate registration into custom apps.
If successful, you will see a popup stating "Device Registered Successfully" or "Telemetry Check Successful." Common Troubleshooting Tips
If you are outside India, email rdsupport@secugenindia.com with your invoice and serial number.
This comprehensive guide covers everything you need to know about registering your SecuGen device, installing drivers, and troubleshooting common setup errors. 🔑 Why Is SecuGen Device Registration Required?
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: Input the serial number found on the base or rear of your device.
Meet the legal requirements for banking, government, and healthcare applications.
The serial number is located at the base of your SecuGen Hamster Pro 20. 2. Register on the Official Portal Navigate to the official SecuGen India Registration Page. Fill in the registration form with accurate details. Enter the device serial number correctly. Submit the form. 3. Check Registration Status
