Dollar General Alcohol Sales Training Answers 👑

Never argue or become confrontational. State the refusal calmly and firmly: "For liability reasons, I cannot complete this sale today." Immediately call for a Shift Lead or Assistant Store Manager to back you up if the customer becomes hostile. Operational Procedures and POS Mechanics Scanning the ID

End of draft — review and localize for state law and official company policies before publishing.

If a customer does not have their ID, or if the ID is invalid (expired, damaged, or not a government-issued photo ID), the sale must be refused. dollar general alcohol sales training answers

You must check the ID of every customer for every alcohol purchase , regardless of their age or how often they visit.

Never assume a customer’s age based on appearance. Never argue or become confrontational

Dollar General company policy requires checking identification for every alcohol purchase, regardless of the customer’s apparent age.

“Policy says if you look under 35, I check.” If a customer does not have their ID,

Never bypass this screen by entering a fake birth date or using your own birth date to speed up the transaction. Doing so is grounds for immediate termination. Recognizing Third-Party Sales and Intoxication

You must physically look at the customer's ID, verify the photo matches the person in front of you, calculate the age, and enter the birthdate into the register keypad.